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  • June 2023

    • June 2023

    Adobe Stock Images
    Walking up the ladder
    Columnists

    Jones: Where There’s a Will

    Chris Jones
    June 8, 2023
    How the focus, determination and commitment of entertainer Will Smith can inspire you and your team.
    Adobe Stock Images
    Technician under the hood
    Shop Life

    The 5 Habits of Highly-Efficient Technicians

    Chris Jones
    June 7, 2023
    Meg Lewis and Brandon Sadler, a pair of nationally-recognized and honored auto repair technicians, share their tips for shop success.
    Spencer and Holly Carruthers
    Kenneth Wood purchased the building that would house his shop for the price of $1.
    Shop Profiles

    The $1 Shop: The Story of Kenwood Tire Company

    Alison Johnson
    June 2, 2023
    Kenneth Wood purchased the historic building in 1962, which once served as a one-room schoolhouse and a public library.
    Getty Images
    Customers coming into auto repair shops should feel welcome not just by the service advisors, but by every team member in the shop.
    Columnists

    Marconi: Great Customer Service Must be Taught

    Joe Marconi
    June 1, 2023
    Helping customers feel welcome and wanted is a team effort.
    Oceanside Auto LLC is a spacious shop even at 2,750 square feet.
    Shop Views

    Shop View: Oceanside Auto LLC

    Chris Jones
    May 31, 2023
    An auto repair shop that reflects the aesthetics of its coastal community.

    More content from June 2023

    Conceptual Minds
    A look at the outside of one of Wiygul Auto Clinic's locations after the shop rebranding.
    Sales+Marketing

    Creating a Lasting Impression

    Noah Brown
    May 26, 2023
    Northern Virginia-based Wiygul Automotive rebranded its shop as a signal of its commitment to its customers.
    Getty Images
    A woman pays for auto repair using a credit card.
    Finance

    Offering Financial Support 

    Tess Owings
    May 25, 2023
    Are in-house financing options for your customers worth it?
    Adobe Stock Images
    An automotive technician works on a car engine.
    Repairer Profiles

    Small Town Success

    Kacey Frederick
    May 24, 2023
    After a move and two decades, Lou Stornello returned to his calling: running a shop.
    Getty Images
    Students at White Mountains Community College in Berlin, New Hampshire, are learning how to work on electric vehicles.
    Technology

    ADAPT: The Electric Classroom: Preparing the Next Generation of Technicians

    Kacey Frederick
    May 19, 2023
    Troy Lachance of White Mountains Community College gets students ready for EV repair success.
    Getty Images
    Technicians are in demand and shops that pay good wages and provide a good working environment will land the best technicians.
    Columnists

    Stokes: Saving the Industry by Honoring Our Techs

    Aaron Stokes
    May 18, 2023
    It’s time to recommit to training and caring for these valuable team members.
    Getty Images
    There are many reasons an owner might consider selling their auto repair shop, one of which is a pending retirement.
    Finance

    Is It Time to Close Shop?

    Nolan O'Hara
    May 17, 2023
    Thinking about selling your shop? Here’s what the process might look like.
    Getty Images
    A shop owner trains a new technician at a shop.
    Education+Training

    Numbers: Gaining Knowledge

    May 12, 2023
    How often do owners train, and how often are they sending techs to train?