June 2023

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Walking up the ladder

Jones: Where There’s a Will

June 8, 2023
How the focus, determination and commitment of entertainer Will Smith can inspire you and your team.
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Technician under the hood
Shop Life

The 5 Habits of Highly-Efficient Technicians

June 7, 2023
Meg Lewis and Brandon Sadler, a pair of nationally-recognized and honored auto repair technicians, share their tips for shop success.
Spencer and Holly Carruthers
Kenneth Wood purchased the building that would house his shop for the price of $1.
Shop Profiles

The $1 Shop: The Story of Kenwood Tire Company

June 2, 2023
Kenneth Wood purchased the historic building in 1962, which once served as a one-room schoolhouse and a public library.
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Customers coming into auto repair shops should feel welcome not just by the service advisors, but by every team member in the shop.

Marconi: Great Customer Service Must be Taught

June 1, 2023
Helping customers feel welcome and wanted is a team effort.
Oceanside Auto LLC is a spacious shop even at 2,750 square feet.
Shop Views

Shop View: Oceanside Auto LLC

May 31, 2023
An auto repair shop that reflects the aesthetics of its coastal community.

More content from June 2023

Conceptual Minds
A look at the outside of one of Wiygul Auto Clinic's locations after the shop rebranding.

Creating a Lasting Impression

May 26, 2023
Northern Virginia-based Wiygul Automotive rebranded its shop as a signal of its commitment to its customers.
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A woman pays for auto repair using a credit card.

Offering Financial Support 

May 25, 2023
Are in-house financing options for your customers worth it?
Adobe Stock Images
An automotive technician works on a car engine.
Repairer Profiles

Small Town Success

May 24, 2023
After a move and two decades, Lou Stornello returned to his calling: running a shop.
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Students at White Mountains Community College in Berlin, New Hampshire, are learning how to work on electric vehicles.

ADAPT: The Electric Classroom: Preparing the Next Generation of Technicians

May 19, 2023
Troy Lachance of White Mountains Community College gets students ready for EV repair success.
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Technicians are in demand and shops that pay good wages and provide a good working environment will land the best technicians.

Stokes: Saving the Industry by Honoring Our Techs

May 18, 2023
It’s time to recommit to training and caring for these valuable team members.
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There are many reasons an owner might consider selling their auto repair shop, one of which is a pending retirement.

Is It Time to Close Shop?

May 17, 2023
Thinking about selling your shop? Here’s what the process might look like.
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A shop owner trains a new technician at a shop.

Numbers: Gaining Knowledge

May 12, 2023
How often do owners train, and how often are they sending techs to train?