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  • August 2023

    • August 2023

    Don Shephard
    The inside of InMotion Auto Care in Lincoln, Nebraska.
    Columnists

    Jones: Raising the Bar on Shop Aesthetics

    Chris Jones
    Aug. 9, 2023
    How paying attention to the aesthetics of your shop gives customers a premium experience starting at the front door.
    Image Conscious Photography
    The waiting area at Babcock Auto Care was a labor of love for co-owner Jeanna Babcock.
    Shop Customers

    Impressive Interiors

    Chris Jones
    Aug. 7, 2023
    InMotion Auto Care and Babcock Auto Care both go the extra mile to create stunning atmospheres for customers.
    Julie Stoecker
    The team at Rick's Automotive.
    Shop Views

    Shop View: Rick’s Automotive Inc.

    Chris Jones
    Aug. 4, 2023
    This Springfield, Missouri, shop has all the customer comfort bells and whistles.
    Evgeniy Shkolenko
    A shop owner talks to his service advisor.
    Columnists

    Stokes: Paying Attention to the Things That Keep Going Wrong

    Aaron Stokes
    Aug. 3, 2023
    Your team will make mistakes. Knowing how and when to intervene makes all the difference.
    Chris Jones
    Trey Magee is a third-generation parts store owner. His family bought into Carquest Auto Parts in 1981.
    Operations

    Silent Partner

    Chris Jones
    Aug. 2, 2023
    How auto parts stores, like Trey Magee’s Carquest franchise, are unseen but important cogs in the wheel of independent repair shops.

    More content from August 2023

    FG Trade
    A young technician works with an older technician. As shops modernize, it's important for shop owners and older team members to embrace and train next-generation techs.
    Human Resources

    Understanding and Retaining Your Young Technicians

    Nolan O'Hara
    July 31, 2023
    Developing young techs and helping them reach their goals is vital to the industry.
    Drazen Zigic
    An auto repair shop owner looks at this computer. Understanding your shop's numbers can help you know what's best for your business and your customers.
    Columnists

    Marconi: There’s No One Size Fits All Repair Shop Business Model

    Joe Marconi
    July 28, 2023
    Knowing your business and your customers safeguard your shop against trends that may not benefit you.
    Contributed Photo
    Bill and Kaylin Walker own and operate Walker's Garage in Brewer, Maine.
    Repairer Profiles

    Walker's Garage: A Sole-Operator Success Story

    Tess Owings
    July 27, 2023
    Bill and Kaylin Walker do it all at their Brewer, Maine-based, family-owned and operated auto repair shop.
    Moon Safari
    A man reviews documents at his computer. For auto repair shop owner Edwin Platt, learning to track KPI turned his shop around.
    Operations

    Data-Driven Success

    Chris Jones
    July 24, 2023
    How learning to track KPI helped Edwin Platt change the trajectory of Platt’s Performance Plus.
    AzmanJaka
    An engineer works on a project in a 3D printer. 3D printing technology can allow for unique auto parts to e reproduced.
    Technology

    ADAPT: Thinking in 3D

    Kacey Frederick
    July 21, 2023
    How 3D printing could be used to empower the auto repair industry.
    kali9
    An auto technician stands in a shop. According to the 2023 Ratchet+Wrench Industry Survey Report, more technicians are becoming shop owners in 2023.
    Leadership

    Numbers: Who Becomes a Shop Owner?

    Chris Jones
    July 19, 2023
    In 2023, more auto technicians are becoming shop owners, but another group is now emerging.
    Drazen Zigic
    An owner and advisor exchange a fist bump. For shop owners, ensuring that top performers are happy and fulfilled is important to the success of the whole shop.
    Leadership

    The Care and Feeding of Your Superstar Techs and Advisors

    Chris Jones
    March 10, 2023
    Shop owners who don’t connect with their teams run the risk of losing them.