Coralee Zueff, service manager at Danica Motors, talks about the basics of hiring newbies in the front of the house.

Jessica Carrino wasn’t interested in taking over the family auto repair shop—until she gave it a try.

Nearly four decades of monitoring phone calls has taught Todd Hayes how to give customers what they need.

Everyone makes mistakes. How you make it up to your customers can go a long way in keeping your shop's credibility.

Texas is the latest state to forego required safety inspections. What does that mean for shops and their customers?

A snapshot of how auto repair shops are targeting customers and prospects.