<a href="/publications/1-ratchet-wrench" class="current-issue-dropdown__title-link">Current Issue

How adding the right people tripled profits in two years at this shop.

Prioritize for Profit

February 27, 2020

Advertiser Content

Commit to what you want to accomplish, and take actionable steps to make it so

Grow: Recruiting the Best

December 3, 2019

Jason Stretch, owner of Legendary Automotive and Truck Service, discusses the importance of recruiting and his approach to the process.

The Value of Adding a Director of Training

December 1, 2019

The Pridemore Brothers of Pride Auto Care go over why adding a director of training to their operation was well worth it.

3 Issues That Drive Your Employees Away

November 15, 2019

Learn about why your employees are leaving and what you can do to keep them around.

Culture Components

November 1, 2019

Abby Patterson and Nora Johnson

Four shop owners share the strategies they put into place in order to guarantee a nurturing and strong shop culture.

Creating a Training Budget

October 18, 2019

Don Seader, owner of World Wide Automotive, lays out why having a training budget in place is worthwhile.

2019 All-Star Executive: Dwayne Myers

September 1, 2019

When it comes to getting younger generations into the automotive industry, Dwayne Myers is leading the way.

2019 All-Star Wild Card: Jen Monclus

September 1, 2019

One Comment

Starting off not knowing anything about the automotive industry, Jen Monclus has helped many auto repair shops thrive in the industry.

Investing in the Future

July 1, 2019

You may be successful right now, but in order to stay relevant, it’s imperative to think of ways to advance your operation.

Creating a Mentee Checklist

June 25, 2019

It’s critical to have steps in place for your mentee to follow in the shop.

Create a Welcoming Vibe

June 10, 2019

A shop owner from Colorado shares how his staff focuses on positivity with customers.

Create a Business Your Staff Loves

May 31, 2019

Let your principles shine in your shop.

Provide Growth Opportunities for the Industry

May 20, 2019

A shop owner from Arizona discusses how she works to welcome more technicians into the industry.

The Rules for Turning Service Advisors into Superstars

May 13, 2019

Bob Cooper

From job expectations to incentive programs, Bob Cooper lists his rules for making successful service advisors.

Five KPIs to Watch

May 1, 2019

Industry experts share their picks for the top KPIs that aren’t being paid attention to—and shared why they should be

Your Shop’s Net Profit Issues

April 29, 2019

Learn from a shop owner and coach on four issues ruining your net profit.

Prepare Your Department for Hire Setbacks

April 16, 2019

A parts manager discusses how his department prepares for department setbacks in order to accommodate a new hire

Location Affects Repair Shops, Survey Reveals

April 10, 2019

One Comment

According to a survey by RepairPal Inc., locations with a high cost of living such as Hawaii and California were slotted as the worst areas for auto repair.

Journey to Improvement

April 1, 2019

A look at how one man saved a dealership from a costly audit

Create the Business You Want

March 28, 2019

If you have a plan, anything is possible.

Leverage Industry Guidance

March 12, 2019

One Comment

A shop owner from Kentucky discusses how he developed a working schedule for his business through the assistance of others from the industry.

The Power of Peer Networking

March 5, 2019

One shop owner explains how joining a 20 Group has transformed how he runs his operation.

Improve Your Staff by Hiring Those in the Service

December 27, 2018

Why Leon Anderson of Integrity Auto Care focused on bringing veterans in as staff members.

Finding Your Service Advisors' Closing Ratio

December 26, 2018