What Do Consumers Want? July 8, 2021 Megan Gosch No Comments Insight from recent repair customers show there’s room for improvement in the average shop experience. Top shops explain how they’re raising the bar.Read More
Sponsored By KUKUI Achieve Website & Marketing Nirvana with KUKUI February 1, 2021 Sponsored Content No Comments Superior service and customization tools to help your shop find balance, insight and revenueRead More
Sponsored By KUKUI Evolve Your Shop with Kukui December 1, 2020 Sponsored Content No Comments The All-in-One Success Platform will transform your businessRead More
Sponsored By AutoZone The Latest in Automotive Technology for Cutting-Edge Shops November 1, 2020 Sponsored Content No Comments AutoZonePro.com revolutionizes parts ordering and moreRead More
Sponsored By BOLT ON TECHNOLOGY The Bolt On Effect October 1, 2020 Sponsored Content No Comments Technology won't solve all your problems—just most of themRead More
Sponsored By FRAM Talk to your Customers in the New Normal September 1, 2020 Sponsored Content No Comments As the world around us changes, so too has the way we communicateRead More
Sponsored By KUKUI Always Forward August 24, 2020 Sponsored Content No Comments The right shop tool is more than a good or a serviceRead More
Find Your Ideal Customer July 1, 2020 Tess Collins No Comments A guide to targeting, acquiring and retaining your ideal customer.Read More
Sponsored By Tekmetric Are Your Auto Repair Partnerships a Two-Way Street? June 1, 2020 Sponsored Content No Comments How to determine the value of partnership programsRead More
Sponsored By AutoZone Ensure Maximum Return for your Shop May 1, 2020 Sponsored Content No Comments Drive efficiency and profitability by combining leading OE-quality parts with the industry’s premier OEM repair information and softwareRead More
Sponsored By Automotive Training Institute Follow Up to Gain More Customers in your Area April 1, 2020 Sponsored Content No Comments These simple solutions from ATI will bolster your bottom lineRead More
Reputation for Retention March 9, 2020 No Comments Through clear communication and customer appreciation, this manager has achieved high customer retentionRead More
Sponsored By Tekmetric How Giving and Receiving Benefits Auto Shops February 26, 2020 Sponsored Content No Comments Philanthropy and community outreach can be as profitable as it is rewardingRead More
Win the Referral January 21, 2020 Tess Collins No Comments 4 keys to getting customers to recommend your business to friends and familyRead More
Sponsored By Shopmonkey Protect Your Shop, Team & Investments with DVI December 12, 2019 Sponsored Content No Comments Digital Vehicle Inspections protect your shop from litigationRead More
Win with Walkarounds December 4, 2019 Tess Collins No Comments Processes like vehicle walkarounds help elevate the customer experience. Read More
Sponsored By Shopmonkey 5 Reasons Why You Should Be Texting Your Customers November 1, 2019 Sponsored Content No Comments The data is clear—mobile solutions create faster, simpler and more effective appointments, approvals and communication with your customersRead More
Sponsored By Mail Shark Reach More Customers with Direct Mail August 30, 2019 Sponsored Content No Comments Leverage the Power of the USPS with Mail Shark. Read More
Sponsored By Parts Plus What is First-Class Service and Peace of Mind Worth? August 30, 2019 Sponsored Content No Comments The Roadside Assistance and 36-Months/36,000-Miles Warranty from Parts Plus ensures premier benefits for your customers.Read More
Get To Know Your Customers January 21, 2019 Kiley Wellendorf No Comments Have you met your average customer?Read More
Building a Marketing Plan Around Your Customers September 1, 2018 Joe Marconi One Comment According to Joe Marconi, a solid marketing plan begins and ends with the customer experience.Read More
The Industry’s Customer Perception Cure August 1, 2017 Audra Fordin No Comments It’s time to rethink—and overhaul—the way we talk to and treat customers.Read More
The Importance of Tracking Your Net Promoter Score January 1, 2017 No Comments Why Net Promoter Score is a crucial metric for any shop to trackRead More
Keys to Online Customer Reviews August 1, 2016 Anna Zeck No Comments How to leverage online customer reviews for continued growthRead More
G&C Tire & Auto Service August 1, 2016 Jeff Knoespel No Comments A look inside the community-focused Chantilly, Va., shopRead More
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