Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
We need to be prepared for the situations we deal with each day in the shop, writes Aaron Stokes. We need to understand what we will face and what our staff will face, and have specific strategies to deal with those scenarios, instead of letting those situations drain morale.
Noted leadership author and speaker Jessica Pettitt wrote an entire book on forming better connections with employees. As a condensed version, here’s a flowchart Pettitt uses as a guide to more meaningful conversations.
Based on his time networking in the industry, Brian Sump has gathered some secrets to how large companies successfully retain talented workers. Here is one Fortune 500 company's five keys to employee retention.
With an operation inspired by family values, AutoZone strives to be a company where its customers—people who take care of cars—come first and where exceptional performance is a daily goal.
Every business owner has a defining moment—or, rather, needs one. Ratchet+Wrench strung together three separate stories featuring shop owners that displayed the perseverance to overcome the odds and take their repair shops to the next level.
Making tough decision is necessary when you're a leader. Figure out what you need out of your staff and then make necessary adjustments to create your ideal team.
Bill Jaap, owner of Good Carma Auto Repair and Good Carma Coffee, focuses on customer service and cleanliness to meet customers' needs and to keep staff happy.
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