<a href="/publications/1-ratchet-wrench" class="current-issue-dropdown__title-link">Current Issue

How one shop owner turned a bad situation into a positive impact on his shop.

The Value of Adding a Director of Training

December 1, 2019

The Pridemore Brothers of Pride Auto Care go over why adding a director of training to their operation was well worth it.

Raising the Bar

November 27, 2019

Shop owner Rachel Spencer elaborates taking on many roles to grow her and her husband’s Texas shop.

3 Issues That Drive Your Employees Away

November 15, 2019

Learn about why your employees are leaving and what you can do to keep them around.

Culture Components

November 1, 2019

Abby Patterson and Nora Johnson

Four shop owners share the strategies they put into place in order to guarantee a nurturing and strong shop culture.

2019 All-Star Manager: Ben Lesueur

September 4, 2019

At just 23 years old, Lesueur runs the show at Oxford Automotive, creating a healthy culture from a millennial’s perspective.

2019 All-Star Executive: Dwayne Myers

September 1, 2019

When it comes to getting younger generations into the automotive industry, Dwayne Myers is leading the way.

Motivating Yourself and Your Staff for Success

August 14, 2019

Nora Johnson

The best ways to find motivation within yourself in order to successfully inspire and celebrate your staff.

Invest in Your Team

July 29, 2019

Rissy Sutherland

Build a culture every employee would describe as ‘fun’

Look After Your Customers

July 16, 2019

How one shop owner developed practices to benefit both his customers and his business.

12 Keys to Better One-on-One Meetings

July 15, 2019

Mike Bennett

2 Comments

One of the best tools to create active engagement and strong communication is through regular and routine employee one-on-ones.

Build Culture

July 5, 2019

Tess Collins

A workplace culture architect shares where you should start to define and build your culture.

Wanted: Technicians Who Desire the Best Parts

July 1, 2019

Reward: Cash Incentives, Increased Efficiency & Revenue

Investing in the Future

July 1, 2019

You may be successful right now, but in order to stay relevant, it’s imperative to think of ways to advance your operation.

Creating a Mentee Checklist

June 25, 2019

It’s critical to have steps in place for your mentee to follow in the shop.

Create a Welcoming Vibe

June 10, 2019

A shop owner from Colorado shares how his staff focuses on positivity with customers.

Create a Business Your Staff Loves

May 31, 2019

Let your principles shine in your shop.

Provide Growth Opportunities for the Industry

May 20, 2019

A shop owner from Arizona discusses how she works to welcome more technicians into the industry.

Take a Moment for Yourself

May 7, 2019

A wellness expert shares tips on how to deal with stress head-on at your business.

Prepare Your Department for Hire Setbacks

April 16, 2019

A parts manager discusses how his department prepares for department setbacks in order to accommodate a new hire

Make Your Voice Heard

April 5, 2019

As a leader, recognizing employees efforts can create positive change.

Expand Your Staff’s Knowledge Through Training

April 5, 2019

A shop owner from Pennsylvania discusses how internal training helps create successful employees.

Create the Business You Want

March 28, 2019

If you have a plan, anything is possible.

Looking Into Customer’s History to Identify Missed Sales

March 18, 2019

Learn how one fixed department manager made adjustments in the service department to better understand the customer base

Leverage Industry Guidance

March 12, 2019