Every business owner has a defining moment—or, rather, needs one. Ratchet+Wrench strung together three separate stories featuring shop owners that displayed the perseverance to overcome the odds and take their repair shops to the next level.
Making tough decision is necessary when you're a leader. Figure out what you need out of your staff and then make necessary adjustments to create your ideal team.
Bill Jaap, owner of Good Carma Auto Repair and Good Carma Coffee, focuses on customer service and cleanliness to meet customers' needs and to keep staff happy.
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