How one shop owner formed long lasting relationships with the staff at KUKUI, and how it’s impacted her business.

Technology won't solve all your problems—just most of them

Breakthrough: Stay abreast of industry updates and technician certifications to stay competitive and empower your team

Breakthrough: Empower your technicians and work space to improve efficiency

HoodHub enables real-time remote diagnostics so auto shops can see every issue as it happens

Drive efficiency and profitability by combining leading OE-quality parts with the industry’s premier OEM repair information and software

From boat racing to auto repair, Randy Waitman knows that tech is king

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform.

In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

How to make mobile devices a tool rather than a distraction.

Digital Vehicle Inspections protect your shop from litigation

The data is clear—mobile solutions create faster, simpler and more effective appointments, approvals and communication with your customers

The right DVI tool will offer maximum convenience and increase car count and ARO.

The Driveroo Inspector tool will increase transparency, save time and energy and increase customer confidence in your shop.