HoodHub enables real-time remote diagnostics so auto shops can see every issue as it happens

Drive efficiency and profitability by combining leading OE-quality parts with the industry’s premier OEM repair information and software

From boat racing to auto repair, Randy Waitman knows that tech is king

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform.

In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

A whole new demographic awaits.

How doing digital inspections each and every time helped double profits and overall shop efficiency.

How to make mobile devices a tool rather than a distraction.

Digital Vehicle Inspections protect your shop from litigation

How to upload your shop’s most important files to a cloud-platform system.

Key considerations for offering a pick-up service for your customers.

The data is clear—mobile solutions create faster, simpler and more effective appointments, approvals and communication with your customers

The right DVI tool will offer maximum convenience and increase car count and ARO.

The Driveroo Inspector tool will increase transparency, save time and energy and increase customer confidence in your shop.

Ensuring your shop places a strong emphasis on digital inspections will help you grow your business.

A little known technology, called the Vehicle Lifecycle Blockchain, could have a major impact on labor pricing in the automotive repair industry. Ratchet+Wrench spoke with CarFix co-founder Vladimir Lupenko to learn more about the major blockchain company.