It’s not about what you say, it’s about how you say it.

Joe Marconi says you need to explain to the customer that there will be situations, such as a check engine light, where your shop will need to charge for certain tests in order to know what’s causing the problem.

Argonaut Garage’s owner quickly picked himself up by his bootstraps after a 2016 shop closing

Avoid falling victim to high interest rates and abusive loan terms

How to increase your prices and make more money without losing customers

Managing inventory, cores, credits and returns should be critical to your business

How to make alignments a profitable part of your business

With his ARO slumping, Jimmy Sexton discovered how he could raise it and improve culture through courtesy checks

How to calculate EBITDA and why it’s a crucial figure to track

What all owners need to know to prepare for the transition of their businesses

Jerry Greeff used an in-house customer financing program to build a profitable, $3.5 million a year shop in one of Baltimore’s poorest neighborhoods

Ed Cushman, owner of C&H Foreign Auto in Spokane, Wash., explains the importance of and difference between an accountant and a financial advisor

Financing options can entice cash-strapped customers to buy repairs without delay