As Ratchet+Wrench All-Star Award nominee Susan Harrison demonstrates, any front office staff member can help out service advisors when necessary. Here are three ways that the role of bookkeeper can be maximized in the shop.
While discounting can be a great way to increase your car count, it should also be used to focus on gaining loyal, long-term customers. Here's how one shop offered discounts in a profitable, sensible manner.
The very first words you say to a customer can put them at ease and lay the groundwork for a longer relationship. Here's how to form the perfect customer greeting.
"Trusting your gut" isn’t simply responding to the feeling in your stomach, or relying on some mystical force—it’s taking into account your past experiences and the lessons you’ve learned to make future decisions.
Ryan Clo uses an extremely detailed spreadsheet to track the success of his business. In this article, he provides a condensed version of his process for recording metrics that shop owners can use to help them succeed.
Not all employee training needs to come from courses—some of the most valuable tips can come from everyday leadership in the shop. Here's how three shop owners fixed issues at their shops by practicing it.
For Rob Choisser, taking a step back from the toolbox and focusing on ways to improve the business has led to a number of improvements at his auto repair shop. Here's a look at how he manages his operation.
Effective labor rate is a simple calculation that tells you what your shop actually makes per billed hour. Here are several tips for maximizing this important KPI.
As Gary Jeck can attest, going green isn’t just a feel-good story—it’s a way to boost your shop’s bottom line and improve its position in the marketplace. Here's how one simple eco-friendly effort has benefitted his shop.
Daniel Stewart and John Mislick know it’s important to create a strong environment where staff members tap into their passion, and continually want to learn. Here are their three keys to creating and maintaining a culture of improvement in a shop.
Whether you handle fleet accounts with a contract or a less formal service agreement, communicating your services and understanding accounts receivables are key to reducing liability with your clients.
When you have limited space out of which to work, you need to put together a team-oriented staff and keep everything as efficient as possible. Here's how Dave McClung churns out $1.05 million annually out of 2,343 square feet of space.
With information culled from the inaugural Ratchet+Wrench Industry Survey, here's a statistical breakdown of what shops are tracking KPIs and how it affects those businesses' numbers.
Sometimes, you need to empower the rest of your team to be the best it can be. Here are four ways you can take a step back from your business and pull that off.
Every business is different—but the numbers that affect repair shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of two standout shop operators and information culled from the 2018 Ratchet+Wrench Industry Survey, here’s your guide for tracking KPIs.
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