With information culled from the inaugural Ratchet+Wrench Industry Survey, here's a statistical breakdown that provides a broader overview of the equipment driving profitable shops and how it affects those businesses' numbers.
Many customers might not know what it means to be ASE-certified or what a master technician is. Here are seven ways your shop can promote its technicians.
Having service advisors and technicians with dual roles can ease your shop's workload and allow you to tell more customers "yes." Here's how one MSO's marketing manager says how to hire and train your staff to make that happen.
As shop owner Jon Thompson knows, there are several steps you need to follow to successfully obtain a business loan. He lists the steps he took to get a business loan to acquire his first business and build out his first expansion.
Your team, your processes, your mindset—it’s crucial to nail all of these elements down if you want to become a multi-shop owner. Here’s how to set up your shop internally ahead of expansion.
Turbo Tim’s Anything Automotive has imprinted itself into the minds of hundreds of loyal customers. As the shop grew to $2.1 million in sales last year, the marketing efforts have grown along with it and have been a key aspect to the business’ success.
As Ratchet+Wrench All-Star Award nominee Susan Harrison demonstrates, any front office staff member can help out service advisors when necessary. Here are three ways that the role of bookkeeper can be maximized in the shop.
While discounting can be a great way to increase your car count, it should also be used to focus on gaining loyal, long-term customers. Here's how one shop offered discounts in a profitable, sensible manner.
The very first words you say to a customer can put them at ease and lay the groundwork for a longer relationship. Here's how to form the perfect customer greeting.
"Trusting your gut" isn’t simply responding to the feeling in your stomach, or relying on some mystical force—it’s taking into account your past experiences and the lessons you’ve learned to make future decisions.
Ryan Clo uses an extremely detailed spreadsheet to track the success of his business. In this article, he provides a condensed version of his process for recording metrics that shop owners can use to help them succeed.
Not all employee training needs to come from courses—some of the most valuable tips can come from everyday leadership in the shop. Here's how three shop owners fixed issues at their shops by practicing it.
For Rob Choisser, taking a step back from the toolbox and focusing on ways to improve the business has led to a number of improvements at his auto repair shop. Here's a look at how he manages his operation.
Effective labor rate is a simple calculation that tells you what your shop actually makes per billed hour. Here are several tips for maximizing this important KPI.
As Gary Jeck can attest, going green isn’t just a feel-good story—it’s a way to boost your shop’s bottom line and improve its position in the marketplace. Here's how one simple eco-friendly effort has benefitted his shop.
Daniel Stewart and John Mislick know it’s important to create a strong environment where staff members tap into their passion, and continually want to learn. Here are their three keys to creating and maintaining a culture of improvement in a shop.
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