Operations

ARTICLES

Going Green with an ROI

As Gary Jeck can attest, going green isn’t just a feel-good story—it’s a way to boost your shop’s bottom line and improve its position in the marketplace. Here's how one simple eco-friendly effort has benefitted his shop.


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Your KPI-Tracking Guide

Every business is different—but the numbers that affect repair shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of two standout shop operators and information culled from the 2018 Ratchet+Wrench Industry Survey, here’s your guide for tracking KPIs.
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