The data from the 2018 Ratchet+Wrench Industry Survey represents a cross-section of shops across the country and provides a glimpse into how the average shop performs, how its leadership manages the shop, and the tech and tools the shop uses.
Whether it be a shift in leadership structures, business knowledge or industry involvement—these three shop owners are now more successful in what they do because of the strategies they have implemented into their shops.
Richard Ford, fixed operations director for York’s of Houlton, shares some hurdles he faced when adding a towing company and how he overcame them to increase his collision shop’s revenue.
How to structure your shop’s labor rate, benefit selection, and employee schedule to keep your technicians from leaving your shop—or the industry as a whole.
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