For the past 10 years, Ratchet+Wrench has been the voice of the shop owner, providing insight, strategy, tips, and guidance to help shops grow and thrive in the exciting and ever-changing auto industry.
Every person who calls into your shop for a price quote may not be a price shopper. They may be someone in a challenging situation who needs your help, understanding, and expertise. Give it to them—along with a price quote.
As a shop owner, you get to set the tempo for creating a culture centered on personal and professional development. Learn how reading books as a shop helps cultivate leaders from within and brings your team closer together.
This week on Ratchet+Wrench Radio, Margaret Palango of Autoshop Solutions talks about what on- and off-page SEO are and how shop owners can maximize the power of the internet to take users from search to sale.
In business, one of the best ways to rally your team together and grow your shop is to identify a common enemy, shops in your area you can measure your growth against and compete with for market share in your region.
Have you thought about who will run your shop when you retire from the business? In this feature, we talk to shop owners about how they mapped out their succession plan and what advice they had to offer.
Visionary leaders are those people who can execute today while setting in motion the strategies of tomorrow. For shop owners, this boils down to knowing how your shop will succeed now and when you're no longer operating it.