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  • October 2023

    Ashlee Ficklin Photography
    shop communication dana

    Talking Points: Becoming a Clear Communicator

    Oct. 4, 2023
    Learning the nuances of verbal and nonverbal communication can go a long way in making you a more effective leader in the shop.
    Shane Trotter
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    Shop Profiles

    Shop View: Arrow Automotive

    Oct. 2, 2023
    This Reno, Nevada, auto repair shop has the style and flair of the Southwest.
    Social Media Policy
    Human Resources

    Preventing Facebook Faux Pas

    Sept. 28, 2023
    Is it time to implement a social media policy to protect your shop's reputation when employees go off-script online?
    1023 Marconi

    Marconi: Why Employees Underperform

    Sept. 27, 2023
    Four reasons why you may not be getting the best out of your team and what to do about it.
    Marketing Shops to Zoomers

    Marketing Your Auto Repair Shop to Zoomers

    Sept. 25, 2023
    How to capture the attention of Generation Z drivers.

    More content from October 2023

    Stokes Review Goals

    Stokes: Checking the Scoreboard

    Sept. 21, 2023
    It’s time for shop owners to review their 2023 progress against this year's goals in order to finish strong heading into 2024.
    Phone Etiquette
    Shop Customers

    On-the-Phone Hero

    Sept. 20, 2023
    Customers have many options when choosing a repair shop. Make sure their first call to yours eliminates the competition.
    Betsy Briggs
    Christie in the Shop
    Repairer Profiles

    Changing Places

    Sept. 14, 2023
    After 13 years as a service advisor, Christie Briggs Black of ABS Unlimited Auto Repair decided to become a foreman.
    FG Trade
    One on One Meetings

    Numbers: How Often Are You Meeting?

    Sept. 13, 2023
    According to the 2023 Ratchet+Wrench Industry Survey Report, most auto repair shop owners skip check-ins