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October 2023
October 2023
October 2023
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Ashlee Ficklin Photography
Leadership
Talking Points: Becoming a Clear Communicator
Chris Jones
Oct. 4, 2023
Learning the nuances of verbal and nonverbal communication can go a long way in making you a more effective leader in the shop.
Shane Trotter
Shop Profiles
Shop View: Arrow Automotive
Chris Jones
Oct. 2, 2023
This Reno, Nevada, auto repair shop has the style and flair of the Southwest.
SIphotography
Human Resources
Preventing Facebook Faux Pas
Nolan O'Hara
Sept. 28, 2023
Is it time to implement a social media policy to protect your shop's reputation when employees go off-script online?
skynesher
Columnists
Marconi: Why Employees Underperform
Joe Marconi
Sept. 27, 2023
Four reasons why you may not be getting the best out of your team and what to do about it.
PeopleImages
Sales+Marketing
Marketing Your Auto Repair Shop to Zoomers
Kacey Frederick
Sept. 25, 2023
How to capture the attention of Generation Z drivers.
More content from October 2023
PeopleImages
Columnists
Stokes: Checking the Scoreboard
Aaron Stokes
Sept. 21, 2023
It’s time for shop owners to review their 2023 progress against this year's goals in order to finish strong heading into 2024.
Filip_Krstic
Shop Customers
On-the-Phone Hero
Noah Brown
Sept. 20, 2023
Customers have many options when choosing a repair shop. Make sure their first call to yours eliminates the competition.
Betsy Briggs
Repairer Profiles
Changing Places
Chris Jones
Sept. 14, 2023
After 13 years as a service advisor, Christie Briggs Black of ABS Unlimited Auto Repair decided to become a foreman.
FG Trade
Operations
Numbers: How Often Are You Meeting?
Chris Jones
Sept. 13, 2023
According to the 2023 Ratchet+Wrench Industry Survey Report, most auto repair shop owners skip check-ins