The strategies, processes and philosophies guiding the automotive aftermarket’s biggest players—and why your shop still has an opportunity to thrive

With efficiency in the dumps, co-owner Jeff Nol decided to make the full-time switch from technician to service writer

With his ARO slumping, Jimmy Sexton discovered how he could raise it and improve culture through courtesy checks

How to take advantage of technology add-ons

Gelina Aquilina is an auto tech student, single mom and ambitious service writer—and has no plans of slowing down

Avoiding employee problems as his shop grew caused Scott Travers’ business to sink into the red. Was it time to downsize?

"The more knowledge a shop owner has … the more control they will have over their business."

When Lisa and Henry Carter put their son in charge of service writing, their family shop started to struggle. Would they have to fire their son?

"Helping the customer—that’s what we’re here to do, and I think that’s one of the main reasons we get people coming from all over to our shop."

After operating in and out of the red for years, shop owner Paul Eilenberger stepped back from day-to-day repairs to focus on managing his business—with huge results.