Bill Haas, Bob Greenwood to Lead Sessions at ASA Annual Business Meeting
March 8, 2018—The Automotive Service Association (ASA) has announced its lineup of instructors for the Friday, May 4, training sessions at the 2018 Annual Business Meeting.
Scheduled for May 2-4, at the Walt Disney World Swan & Dolphin Resort Hotel in Orlando, Fla., the business meeting will feature half-day sessions taking place simultaneously from 1-4 p.m. that day. The classes are approved by the Automotive Management Institute (AMi), and students can earn six credits per class.
Instructors announced for the Friday sessions include:
- Bob Greenwood: Elevating Service Excellence with Productivity Mathematics. Attendees will learn why “site-efficiency measurement”—measuring the entire shop as a team, rather than as individuals—can help direct management to failing processes and lead to solutions for how to make them successful.
- Bill Haas: Takeaway Strategies for Implementing Effective Leadership. An in-depth course that teaches shop owners how to improve opportunities for team members to excel by creating a culture of empowerment that provides a positive influence and aligns individual and team objectives and values.